L.L. Bean has announced it will no longer allow customers to return used
items after one year or without proof of purchase.
Since it began in 1912, L.L. Bean has attracted many consumers on promises
of virtually unlimited returns. Its return policy has generated a lot
of business for the company but, in the last 5 years, it has cost the
company roughly $250 million, which is more than the company’s annual
revenue from their signature Duck Boot. In the past few years, the company
has reportedly reimbursed consumers for returned items that have been
heavily used, worn out, and useless, resulting in significant financial
loss for the company.
Consumer Victor Bondi files a class action lawsuit against L.L. Bean, alleging
that the return policy change harms consumers.
Some regular customers, such as Victor Bondi of Illinois, claim that the
return policy change will actually cause harm to consumers. Bondi’s
lawsuit against the company states, “[L.L. Bean] has garnered substantial
goodwill and brand awareness because of its generous, unchanging, no conditions,
no-end-date warranty. L.L. Bean has worked hard to inform customers of
its warranty for many years and has enjoyed substantial revenues because
L.L. Bean’s spokesperson, Carolyn Beem, has clarified that the retailer
will continue to apply its former return policy to purchases made before
the change was announced on February 9, 2018. However, for consumers like
Bondi, this is not good enough. The future of the suit remains to be seen.
What to Do if You’ve Been Harmed by Unfair Business Practices in
While it is unclear whether there is merit to Bondi’s case against
L.L. Bean, we know it is not uncommon for businesses to engage in unfair
practices that legitimately harm consumers, such as false advertising,
selling faulty products, stealing private information, and more. In many
cases, consumers may be eligible to recover damages for the crimes committed
against them, in addition to holding irresponsible business owners accountable
for the harm they cause.
Golomb & Honik, P.C., we pride ourselves on sticking up for people like you. We have successfully
handled many class action lawsuits and are prepared to protect you against
businesses that seek to exploit their patrons or fail to implement appropriate
safety measures to protect them. Over the years, we have recovered hundreds
of millions of dollars in damages for our clients and had remarkable success
in protecting our friends and neighbors here in Philadelphia. If you feel
you have been harmed or taken advantage of by a business or business owner,
we are here to serve you and help ensure justice is served.
Call (215) 278-4449 to speak to a member of our legal team today. You can also send us an email
to tell us about your case and learn how we can serve you.